FAQ's
What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.
How can I track my order?
Once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs and delivery times may vary depending on your location. Please refer to our Shipping Policy for more details.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receipt for a full refund or exchange. Please see our Returns & Exchanges Policy for detailed instructions.
Are your products cruelty-free?
Yes, we are committed to providing cruelty-free products. We do not test our products on animals, and we strive to use ethically sourced ingredients whenever possible.
Can I cancel or modify my order after it has been placed?
We aim to process orders as quickly as possible, so please contact us immediately if you need to cancel or modify your order. Once an order has been shipped, it cannot be canceled or modified.
How can I contact customer support?
Our customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at annieaftabsiddiqui@gmail.com or through our Contact Us page. We typically respond to inquiries within 24 hours during business days.
Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing and bulk discounts for qualified retailers and businesses. Please contact our wholesale team for more information on pricing and eligibility.
Are your products safe for sensitive skin?
Many of our products are formulated with gentle ingredients suitable for sensitive skin. However, we recommend patch testing new products on a small area of skin before full application to ensure compatibility.